Commissioning of Self-Management Support for people with long-term conditions

Theme 5

Engagement with Self Directed Support

The problem:
Self-management support (Self-MS) is an essential element of long-term condition management. NHS Clinical Commissioning Groups (CCGs) are responsible for commissioning services that are sensitive to their local population, are integrated and link into patient’s everyday lives.

The solution:
Patient/public representatives (recruited as Service User Researchers) analysed CCGs’ written forward plans; held interviews with commissioners and observed CCG board meetings. The focus was how CCGs communicate with and engage their local population.

Outcomes:
• Commissioning SMS services is not being influenced by local drivers as there is ineffective involvement of patients and the public
• The benefits of collaboration with patients and the public was demonstrated
• Provides evidence for how Patient and Public Involvement is used or not in the commissioning of Self-MS services for Long Term Conditions.
• Highlights the gaps present and what CCGs can target to begin to achieve their 5-year plans.
• The Healthcare Quality Improvement Partnership (HQIP) have used this as a case study for quality improvement in healthcare.
Back to theme > Contact us

Catherine Pope

Claire Reidy

Jaimie Ellis

Professor Anne Kennedy

Sandy Ciccognani


University of Southampton

Solent NHS Trust

Isle of Wight NHS Primary Care NHS Trust

NHS Isle of Wight CCG