Self-management support (Self-MS) is an essential element of long-term condition management. NHS Clinical Commissioning Groups (CCGs) are responsible for commissioning services that are sensitive to their local population, are integrated and link into patient’s everyday lives.
We analysed CCGs’ written forward plans; held interviews with commissioners and recruited Patient/public representatives as Service User Researchers to observe CCG board meetings. The focus was how CCGs communicate with and engage their local population.
• Commissioning SMS services is not being influenced by local drivers as there is ineffective involvement of patients and the public
• The benefits of collaboration with patients and the public was demonstrated
• Provides evidence for how Patient and Public Involvement is used or not in the commissioning of Self-MS services for Long Term Conditions.
• Highlights the gaps present and what CCGs can target to begin to achieve their 5-year plans.
• The Healthcare Quality Improvement Partnership (HQIP) have used this as a case study for quality improvement in healthcare.