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Self-management support (Self-MS) is an essential element of long-term condition management. NHS Clinical Commissioning Groups (CCGs) are responsible for commissioning services that are sensitive to their local population, are integrated and link into patient’s everyday lives.
Patient/public representatives (recruited as Service User Researchers) analysed CCGs’ written forward plans; held interviews with commissioners and observed CCG board meetings. The focus was how CCGs communicate with and engage their local population.
• Commissioning SMS services is not being influenced by local drivers as there is ineffective involvement of patients and the public
• The benefits of collaboration with patients and the public was demonstrated
• Provides evidence for how Patient and Public Involvement is used or not in the commissioning of Self-MS services for Long Term Conditions.
• Highlights the gaps present and what CCGs can target to begin to achieve their 5-year plans.
• The Healthcare Quality Improvement Partnership (HQIP) have used this as a case study for quality improvement in healthcare.